The Role of A Hotel Doorman

Hotel Doorman

The job of a doorman is not the most glamourous, yet it is an important component as the frontline staffs are the ones who have the first point of contact with guests. They can make or break an impression. But what is it really like in that position?

We talked to Mr. Jais Adbul Rahman – who has been working in Grand Hyatt Singapore since 1972, and is currently the hotel’s lobby manager – to find out more about the daily job scope of a doorman, the challenges that they face in the line of work, and some of the things that you never knew about being a hotel doorman.

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