Comments on: Canopy Garden Dining & Bar Singapore

By: PeNo

PeNo — Mon, 18 Aug 2014 01:34:35 +0000

oh dear, how could you blog this place as one of your brunch favorites??!! really bad service, arrogant stuff AND the food is just acceptable but far from good. Although this place is near to my home, I avoid it now after trying it out 2 times.

By: Jamie ramsay

Jamie ramsay — Sun, 13 Apr 2014 07:01:03 +0000

I had a terrific experience today at Canopy garden!! The service was excellent and the food was scrumptuous. I would like to especially commend the service provided by Timothy. He was very polite and attentive throughout the duration of my visit. Even when my son had spilled water all over his shirt, they gave him a new shirt!

By: Karen Yow

Karen Yow — Wed, 26 Feb 2014 03:01:07 +0000

The service is atrocious! I’ve been to Canopy twice and the 3rd time I gave up queuing. The first 2 times I experienced bad and unfriendly service, though I found the food acceptable. The 3rd time I brought my mum there with my dog (not many choices for dog friendly places since we went there for a morning walk) and we were made to wait outside (there were also a few others waiting) with no one coming out to attend to the waiting queue. I am used to waiting (at Grub) or other similar cafes but at least a staff should come out to take down our names or tell us to wait (approx hw long) etc. Finally we gave up when it started drizzling! It is a pity… each time I hesitate to go back because of the bad service experienced!

By: Ser Ming

Ser Ming — Thu, 12 Dec 2013 14:27:35 +0000

Canopy dining on weekday closes at 10pm with last order at 9pm. Not “till late” as written in your blog. My wife and I came here late and filtered to this Middle Rock Garden Bar instead. With so far not friendly customer service.

By: Jamie

Jamie — Mon, 14 Oct 2013 08:15:58 +0000

Went there yesterday. I have heard all the bad reviews from the internet but foolishly decided to give it a try since I stay nearby. And the outcome? I was convinced I should trust the internet. Service was ok but food was horrible!
The service was alright during my visit. My partner and I were given a table immediatey, and our orders were taken promptly. Likely because we sat indoor near the kitchen so it was easier to get the service crew’s attention. Or may be they did improve on their service.
We wanted to order tortilla chips and wings and watermelon tea(sounds interesting). To our disappointment we were told that they’re out of tortilla chips and watermelon tea. 2 out of 3 items were unavailable! So we decided to give the ‘mussle pot’ a try, and skipped the drink. We ordered the shrimp paste chicken wings and white wine mussles.
The food took longer than it should take to come. And it wasn’t piping hot when we were served. But its ok, nothing unbearable.
The worst part was the taste of the food itself, it was horrible. One of the worst I’ve ever eaten. The mussles are not fresh and they were overcooked! There was too much liquid there(i expected white wine jus, not a whole pot of soup), and the soup taste horrible. It was so diluted and there wasnt much flavor but it was fishy from the mussle(bcos they were not fresh), and there were some onions and carrots floating, and the alcohol from the white wine wasnt burned off enough, plus the artificial vegetable stock taste(those ready-made cubes) was very obvious even though the soup was diluted. And there’s the wings, not as bad as the mussles but u can taste the frozenness from them(probably those pre-made frozen wings already coated with batter and ready to be fried).
We went there at around 6pm so the brunch was over(@5pm), so there was only dinner menu and finger food menu(which is where we ordered from). I find the pricing very steep. We paid $16 for the mussles, it says 350g on the menu, which was exactly 10pcs of mussles. And $6 for 4 pcs of wings(2 drumlets, 2 midwings). The dinner menu items are also sold at almost-fine-dining prices 20++ to almost 40. If I get really good quality food im willing to spend that amount of money, but the quality of food is worse than instant noodles. Not too sure how the main courses will taste like but im not willing to give it a try.
Overall, I was just glad that we did not order more than what we did, and that we forgo the drink.

By: summer

summer — Sun, 21 Jul 2013 09:52:42 +0000

just went down today. indeed their customer service was pretty shit, but the food was good! fruit juices were bad though. i’ll visit again just for the food and the sake that it’s so nearby my place

By: rah

rah — Fri, 19 Jul 2013 07:03:54 +0000

I’ve been to this place lately, right after having breakfast at Cornerstone (right opposite Canopy). I really wanted to try the food there even though I’ve read very nasty comments about the place prior to my visit. The majority were right.. customer service is non-existent. Those were the exact words my boyfriend and I used. It was a sunday, no doubt, but at 3pm. The place was not even half-filled with patrons, and they do have a good amount of waiters. However, everything was processed slowly. We had to spend some time grabbing the attention of the staff. Food wise, I agree with this post. Prices are reasonable and the standard of the fare was great.

I do hope their management do read up online about “news” of them.. and improvise on their service standards.. else it might just put customers off and not return.

By: James

James — Mon, 25 Mar 2013 10:20:05 +0000

Serves cheap and lousy fries.. Easily soggy fries… Really wouldnt want to recommend people to go there!

By: Wei

Wei — Sun, 30 Dec 2012 07:56:44 +0000

I just had a bad experience with Canopy. Their service is horrible.

1. I wanted to make a phone reservation… Called three times but no one pick up.

2. Walk in and was left standing outside waited for 3 mins before someone serves us.

3. Ice water are served without coaster. I’m not trying to be fussy here.. But don’t you know water vapor is going to make my table wet?

4. We ordered a hot chocolate and a hot chai vanilla… Drinks order came in 30 MINS AFTER my order. What make things worse.. Both drinks are NOT even HOT.. They are only slightly warm. It feels like drinks prepared are left there for sometime before serving it!

5. We ordered an Egg Benedict and Scramble Eggs with Smoked Salmon… Waited for 45 mins.. Food is not served.. Waited for 55 mins.. Realize other tables who came later than us got served earlier than us! Called a waiter and told the waiter to check our orders as we have waited for almost one hour and other people got served first. Waiter said okay.. We waited for ANOTHER 10 mins.. Not only the food is NOT SERVED, the Waiter did not even follow up on our request.

6. We got really pissed and called another waiter to cancel all our orders and called for bill. Bill came without any apology. Paid for the half drank drinks and seriously with such service I really feel like walking out without paying a single cent bcos I do not think they deserve it.

Seriously if the waiting time is so long, they shd inform customer prior their order. Even if they screw up our orders, I would expect a simple apology to be given and to expedite on our request.

No follow up, no apology, no info… Just bad service.

I’m utterly disappointed with their service.

By: Ho

Ho — Fri, 16 Nov 2012 16:05:49 +0000

Well.. I think my experience with this place is quite diff. When I was there on recently, I ordered the eggs ben and the amount of hollanise sauce was PATHETIC! It was just one small drip of it.. nothing close to what was shown in the picture. (I have pictures to share if you are not convince)

By: Timing

Timing — Sun, 04 Nov 2012 04:37:34 +0000

I remember this restaurant! My department came to Bishan park for a CSR activity, but all the bosses ended up missing halfway and eating here instead of plucking weeds and clearing snails from the river =_=;